Volvo Trucks launches Remote Diagnostics aftermarket service
Staff Report | May 18, 2012
Volvo Trucks on May 18 launched its Remote Diagnostics aftermarket service for North America, which provides a connected system of vehicle management tools to help maximize vehicle uptime. Remote Diagnostics will be standard on all Volvo-powered VN model highway trucks.
Remote Diagnostics, which helps diagnose vehicle problems before they occur, provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool, which comes is free for two years with the purchase of all new Volvo trucks.
Click here to view a video about Volvo’s Remote Diagnostics.
For nearly a year, Volvo field-tested Remote Diagnostics with motor carriers in the U.S. and Canada, drawing on the feedback from 15 unique customers operating more than 1,300 Volvo VNs with the service.
“With Volvo’s Remote Diagnostics, I know the vehicle’s issue before it arrives at our terminal, so I can ensure the parts and mechanics are prepared to get the vehicle back on the road, delivering freight on time to our customers,” said Joseph Egan, Sr., director of maintenance at Abilene Motor Express, based in Richmond, Va., which has long-haul, LTL and regional freight operations.
Bryan Burningham, director of maintenance at Challenger Motor Freight, also notes in a press release from Volvo: “The Remote Diagnostics service has really helped with vehicle uptime,” said “It’s much easier to manage events with the service communication tool because it provides a very good data trail so we know what we’re working on, what we’ve done and when we expect it will be done.” Cambridge, Ontario-based Challenger is a predominantly long-haul fleet operating in Canada and the United States.
Remote Diagnostics is the first service being offered under the new Connected Vehicle Services category of the Volvo Trucks Support Services bundled aftermarket offering. Previously launched categories include the following:
Beginning Jan. 1, 2012, Volvo Trucks offers ASIST at no charge with all new truck purchases. ASIST lets customers receive electronic estimates, approve repairs and issue a purchase order, regardless of the vehicle’s location. The online tool allows the customer to monitor vehicle status online, communicate directly with the dealer and maintain an electronic “file cabinet” of service activities. Consolidating all maintenance events and communication in one powerful web-based tool also eliminates invoice and repair surprises.
Volvo customers can order parts online through their local dealer. The online portal provides 24/7 access to parts availability and pricing from the local Volvo dealer. Customers can also receive nationwide credit access at all Volvo Trucks dealer locations in the U.S. and Canada through a charge card program.
Volvo Trucks Support Services offers 24/7 roadside assistance through Volvo Action Services and full contract maintenance services and a variety of leasing and rental program options.
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